Support & FAQ

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions.

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HOW DO I RETURN AN ITEM I PURCHASED?
The customer has to intimate us at care@ppjewellers.com about the damaged/incorrect product(s) along with a picture of the product within 24 hours of delivery. P.P. Jewellers will not be liable for any return after the lapse of this period. The Refund will only be initiated if the item is in its original condition and has our quality check.
ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.
IS IT SAFE TO BUY JEWELLERY ONLINE?
Of course, it is as safe as online banking and shopping clothing and accessories on the internet. We keep your personal and financial information safe and at the same time, ensure the security of payments as well. And you can always rely on the trust and credibility that P.P. Jewellers are renowned for. Our products are 100% authenticated, which means that you need not worry about their purity and authenticity.
HOW CAN I TRACK MY ORDER?
Stay informed about your order's journey with tracking details delivered via WhatsApp, email, or SMS once the order is shipped.
ARE YOUR PRODUCTS AUTHENTICATED?
We carry a legacy of four decades that the brand is renowned for. Additionally, we make each of our products go through stringent quality checks and then provide an authentication certificate to validate their quality and authenticity.
ARE THERE ANY HIDDEN COSTS?
When you buy from us, you need not incur any hidden costs or additional shipping charges. The total price which is mentioned on the product page is the final price of the product. What you see is what you pay!